Welcome to the Terms and Conditions of the Platform Selfnest. These Terms and Conditions will govern your access and use of our Platform Selfnest through which you may be provided therapy by our online therapists. This Platform Selfnest (hereinafter: the Platform) is owned and controlled by Selfnest platforma d.o.o. Novi Sad, a Serbian company with its seat in Novi Sad, Augusta Cesarca 18. You may access our Platform via our website selfnest.com, our web application app.selfnest.com or IOS/Android mobile application.
These Terms and Conditions (hereinafter: Terms) shall form an integral part of the cooperation between Us and You. You agree to our Terms by accessing, or by using the services through our platform and through our website or app (hereinafter: Services) and by creating your user account.
By creating your user account on the Platform and acknowledging the content of these Terms, you agree to be bound by these Terms and all of the terms incorporated herein by reference. Therefore, please read these Terms carefully before creating your user account on the Platform. In case you do not agree to be bound with any of the terms provided by these Terms, you cannot use the Platform.
These Terms of Use are solely intended for those who are at least 16 years old. By using the Service, you represent that you are of that age. If you are not at the required age, please stop using the Platform immediately. If you believe we have processed data of a person who is younger than 16, please contact us at support@selfnest.com.
The following terminology applies to these Terms:
We reserve the right to change or modify these Terms at any time and at our sole discretion. If we make changes to these Terms, we will notify you in a timely manner by updating the Last Updated date at the beginning of these Terms.
The Selfnest Platform is the website, web and mobile application developed by Selfnest platforma d.o.o. Novi Sad. This is a communication application designed to help you to connect with a Therapist who will provide you with services through the Platform (Online Therapy Services). Those services include listening and advice you get directly from the therapist (hereinafter: Services).
The Services will be provided by video calls or chats integrated at the Platform.
Please note that the licensed therapist cannot provide you with setting diagnosis and treatments, including giving information on the medication you should take nor give you recipes. None of the content shall represent or warrant that any particular medication or treatment is safe, effective and appropriate for you.
The Platform will help you to get through critical life situations, by having the support of a therapist who will listen to you carefully and give you advice. However, if you have suicidal thoughts or are in a life-threatening situation, please do not use this Platform, but call 192, 193 or +381 11 7777 000 to get immediate help.
This Platform is intended to be a digital network that connects You and a therapist who will provide You with the Services. Since the quality of the services is very important to us, we engage only therapists who are accredited, licensed, trained and experienced to provide You services and support. They are all required to have a relevant academic degree in different fields of expertise (e.g. family and marriage issues, depression, suicide thoughts, family violence, social work, etc.) and relevant experience in working with patients. Furthermore, they are required to hold a valid, current license to practice which is verified by a competent national authority/body.
On our Platform there is a database of the therapists containing their biographical details, the and license number of each therapist engaged in providing services through the Platform.
When creating an account at our Platform you have the right to chose freely the therapist that you find most comfortable to work with. In case you are unsatisfied with their services, or if they do not meet your expectation, you may change the therapist at any time.
By using the Services, You make a relationship only with the Therapist. We are not involved in Your relationship with the therapist in any way, nor we interfere, validate or control the therapist’s treatment. These therapists are not our employees, agents or representatives and they act independently. Our Platform does not guarantee the quality of their work nor do we bear responsibility for the services they provide to you. Our Platform acts just as a connection point between you and your chosen therapist.
Although we do hope that the Online therapy services will be helpful to you, you understand and agree that those services may not meet everyone’s individual needs nor be an appropriate solution for everyone’s problems and that, depending on the nature of the problem, they cannot replace face-to-face sessions and examinations.
Therefore, if you have any suicidal thoughts, thinking of harming yourself or others, are a victim of violence or in any way feel to be in a life-danger situation, you must immediately call the emergency services number (192 or 193 in Serbia) and notify the competent authority who will provide you with the necessary help and assistance. There are links of relevant organizations for mental health and security emergencies which you can contact if you are faced with the above-mentioned crisis. The therapists on this Platform cannot provide you with any assistance in the above mentioned cases.
This Platform is also not intended to provide you with a clinical diagnosis which requires an in-person evaluation or to provide you any information regarding medical treatment and/or medicines you need to take nor to issue you recipes for such medicines. In such cases you need to consult your doctor during the face-to-face examinations. If you get such services by your therapist, please ignore any such advice and let us know immediately.
Please never disregard, avoid or delay obtaining medical advice from your primary doctor or other qualified professional or face-to-face appointments just because of the information and/or advices you received by your therapist through the Platform.
This Platform is intended to be a digital network that connects You and a therapist who will provide You with the Services. Since the quality of the services is very important to us, we engage only therapists who are accredited, licensed, trained and experienced to provide You services and support. They are all required to have a relevant academic degree in different fields of expertise (e.g. family and marriage issues, depression, suicide thoughts, family violence, social work, etc.) and relevant experience in working with patients. Furthermore, they are required to hold a valid, current license to practice which is verified by a competent national authority/body.
By accepting these Terms, you agree that you will not create more then one (1) Account, or create an Account for anyone else without the permission of that person. Also, you confirm and agree to provide true, accurate and complete information about yourself in or through the Platform and to mantain and updated in case of any change thereof. In case We suspect that any of information you gave us is inaccurate, untrue or incomplete We reserve the right to forbid you the use of our Platform.
If you are dealing with anxiety, stress, depression or addiction you can schedule a session with one of our therapists. You can choose between individual sessions, or partner or family therapy. After choosing the therapy type you can fill out the questionnaire about the problem you are dealing with, or the relationship or skills you would like to improve.
If you are dealing with anxiety, stress, depression or addiction you can schedule a session with one of our therapists. You can choose between individual sessions, or partner or family therapy. After choosing the therapy type you can fill out the questionnaire about the problem you are dealing with, or the relationship or skills you would like to improve.support@selfnest.com.
Based on your answers you will be provided with a list of the therapist who can help you with your issue. You can choose a therapist based on their biography and expertise. After you choose a therapist you can proceed to payment and activate your therapy package. You will get instant access to chat room with your selected therapist. If you are not satisfied with your therapist please contact us at support@selfnest.com.
On our Platform you can use chat rooms as well. On public chat rooms you can share your thoughts and experience with other members. Since this chat room is created to help people get into contact, share their experiences and stories, it is essential that you respect others’ privacy. Therefore, it is forbidden to post content or take any action on the Platform that infringes or violates someone else's rights or otherwise violates the law. We are entitled to remove and delete any content or information you post on the Platform that we consider as problematic and vulnerable. Also, you are obliged to respect other’s intellectual property rights, not share any financial information (especially billing information) in the common chat rooms nor any ID document or document with sensitive content (such as diagnosis, etc.).
You hereby acknowledge that You must use the Platform according to our Terms and posted policies. You must access and use our Services only for legal, authorized, and acceptable purposes.
You are obliged to keep your Account safe and secure and you will be responsible for its confidentiality. We strongly advise you to change your password from time to time due to security purposes. In the event of any unauthorized login, access or use of your account on the Platform, you are obliged to notify us promptly thereof.
You agree and confirm that you will use the Platform and Services through the Platform solely for your personal needs and that you will not use the Platform or the Services on behalf of any other person.
You agree and confirm that you will use the Platform and Services through the Platform solely for your personal needs and that you will not use the Platform or the Services on behalf of any other person.
You must not (or assist others to) access, use, copy, adapt, modify, transfer, display, or otherwise exploit Services within the Platform in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others. You must not, directly or through automated means: (i) alter, modify, create derivative works from, decompile, or extract code from Services within the Platform; (ii) send, store, or transmit viruses or other harmful computer code through Services within the Platform; (iii) create user accounts for Services within the Platform through unauthorized means; (iv) collect the information on or about therapists and other users in any impermissible or unauthorized manner; (v) unauthorizedly sell, rent, or charge for Services within the Platform; or (v) to conduct any other unauthorized or illegal activity that might harm Us, Therapists and/or our Users.
You must not (or assist others to) access, use, copy, adapt, modify, transfer, display, or otherwise exploit Services within the Platform in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others. You must not, directly or through automated means: (i) alter, modify, create derivative works from, decompile, or extract code from Services within the Platform; (ii) send, store, or transmit viruses or other harmful computer code through Services within the Platform; (iii) create user accounts for Services within the Platform through unauthorized means; (iv) collect the information on or about therapists and other users in any impermissible or unauthorized manner; (v) unauthorizedly sell, rent, or charge for Services within the Platform; or (v) to conduct any other unauthorized or illegal activity that might harm Us, Therapists and/or our Users.
The Services you use on our Platform are not free of charge and you will need to pay for such services in accordance with the price list set out on our Platform.
Any payment you make for the use of the Services is used to compensate Us for the Platform’s software development, administrative services and other costs that might be incurred (such as transaction fees for credit card use). Part of your payment for the use of the Services will be transferred to the Therapist for the direct Services provided to you.
The acceptable payment method is online payment by using credit cards.
During the payment process, all data about credit cards are transferred via a public network in a secured (encrypted) form using SSL protocol and PKI system, which is the most secure cryptographic technology available. Security of your data during payment processing is guaranteed by payment processor ChipCard a.d. Belgrade. The complete payment process is done on the ChipCard side. Our platform does not have access to your credit card data.
All payments are done in the local currency the Republic of Serbia - dinar (RSD). All transactions will be presented in your local currency through conversion which is defined by your credit card provider. As a result of this conversion, the price may vary.
In case of a refund (partial or complete refund) We have obligation to do a refund through one of the following methods VISA, EC/MC, Dina and Maestro.
By opening your Account, we collect and process your personal data for the purpose of providing our Services within the Platform. We care about your privacy and your rights related to personal data protection. Therefore, we kindly refer your attention to our applicable Privacy Policy. Our Privacy Policy describes the types of data we receive and collect from you, the purpose of the process of data, how we use and share your personal data, as well as your rights related to personal data protection.
By opening the Account, you are required to agree both with our Privacy Policy and these Terms. In the event you do not agree to be bound by our Privacy Policy, you will not be authorized to use the Services within the Platform.
Selfnest shall be the sole and exclusive owner of all copyrights, titles, interests, trademarks, domains, logos, trade secrets and other Intellectual Property rights related to the Platform. By accepting these Terms and using the Services within the Platform, you acknowledge and agree that nothing in these Terms shall grant you, by implication, estoppel or otherwise, ownership rights, license rights or any other intellectual property rights in any material owned by Selfnest, and you shall not use our copyrights, trademarks, domains and other Intellectual Property rights unless you have our prior express permission. Nothing herein shall entitle You to claim ownership of the Selfnest’s and/or Therapist’s Intellectual Property rights or information.
Our Services may allow you to access, use, or interact with third-party websites, apps, and other products and services. Please note that if you use third-party services, their own terms and privacy policies will govern your use of those services.
We do not monitor or review the content of other party’s websites that are linked to this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publishers of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Selfnest will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
YOU UNDERSTAND AND AGREE THAT THE ACCESS TO THE SERVICES AND THE INFORMATION CONTAINED THEREIN IS PROVIDED ON AS IS AND AS AVAILABLE BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW, WE DO NOT GIVE ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, NON-INFRIGMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PLATFORM AND SERVICES SHALL BE SOLELY AT YOUR OWN RISK.
WE DO NOT GIVE A WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, TO THE SERVICES PROVIDED BY THE THERAPIST, INCLUDING BUT NOT LIMITED TO ANY ACT, OMISSION, OPINION, DIAGNOSE, RESPONSE, ADVICE, SUGGESTION OR ANY OTHER CONTENT THE THERAPIST GIVES TO YOU WITHIN THE PLATFORM AND YOU SHALL HOLD US HARMLESS AND RELEASE US FROM ANY AND ALL CAUSES AND CLAIMS OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE ABOVE THERAPIST’S ACTIONS.
YOU SHALL HOLD US HARMLESS AND YOU WILL BE SOLELY AND FULLY RESPONSIBLE FOR ANY DAMAGE THAT OCCURS DUE TO LOSS OF DATA, IMPROPER USE OR DISCLOSURE OF INFORMATION ON THE SERVICE CAUSED BY YOU OR ANY PERSON USING YOUR ACCOUNTS INFORMATION (USERNAME AND PASSWORD).
IF YOU HAVE ANY PROBLEMS WITH USING THE PLATFORM, YOU UNDERSTAND AND AGREE TO CEASE USING THE PLATFORM AND SERVICES THROUGH THE PLATFORM. YOU UNDERSTAND AND AGREE THAT SELFNEST OR THERAPISTS SHALL IN NO WAY BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR YOUR USE OF THE PLATFORM AND SERVICES THROUGH THE PLATFORM, INCLUDING BUT WITHOUT LIMITATIONS, ERROR IN ANY CONTENT AND SERVICES, INFRINGEMENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES OR FOR ANY OTHER LOSS AND DAMAGES OCURRED FROM THE USE OF SERVICES.
UNDER NO CIRCUMSTANCES SHALL WE OR THERAPISTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, LOST OF PROFIT ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF SERVICES.
If you are coming from the region where the law does not allow the limitation of liability as set forth above, these limitations or parts thereof shall not apply to you.
This section (limitation of liability) shall survive and apply even when you ceased to use the Services and delete your Account.
You agree to defend, indemnify, and hold Selfnest harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following: (a) your access to or use of the Platform and Services through the Platform, including information provided in connection therewith; (b) your breach or alleged breach of our Terms or policies; or (c) any misrepresentation made by you. You will cooperate as fully as required by us in the defense or settlement of any Claim.
You understand and agree that we are entitled to modify, suspend, disrupt or discontinue some parts of the Platform in whole, as well as the user’s account (all or some particular) at any time, with or without sending you prior notice. You understand and agree that we will not bear the responsibility for any loss or damages that are caused to you by any of the above-mentioned actions.
The laws of Republic of Serbia shall govern these Terms of Use, as well as their interpretation and any Disputes which might arise between Us and You related to the use of the Platform and/or Services through the Platform, without regard to conflict of law provisions.
All disputes arising out of or in connection with the use of the Platform and Services at the Platform, We and You will strive to resolve amicably. If we, however, fail to settle the dispute amicably, the dispute shall be finally settled by the competent Commercial Court in Novi Sad, Serbia.
If any provision of these Terms is deemed unlawful, null and void, or for any reason unenforceable that provision shall be deemed severable from our Terms and shall not affect the validity and enforceability of the remaining provisions, that shall remain in full force and effect.
For the avoidance of any doubt, all terms regarding limitations of liabilities and indemnification shall survive and be in effect even when you stop using Services through our Platform and delete Your Account.
Contact Us: If you have any questions related to these Terms, or want to send us feedback or suggestions, please contact us via support@selfnest.com.